What should my patients do if they are running an operating system or using a phone that is not listed on the Compatibility Guide?


If a patient is using an operating system or phone that isn’t listed on the Compatibility Guide, it’s important to note that some functionality, such as glucose alarms¤ (FreeStyle Libre 2 system only) and data sharing, may not work on phones that have not been evaluated or have been deemed incompatible.

If your patients would like to know which phones have been officially confirmed for compatibility with the FreeStyle LibreLink app by Abbott, they should visit our website to see current and future compatibility updates. 

¤ Notifications will only be received when alarms are turned on and the sensor is within 20 feet unobstructed of the reading device. You must enable the appropriate settings on your smartphone to receive alarms and alerts, see the FreeStyle LibreLink User Manual for more information.

◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.