Great Britain (GB)

2nd August 2023

Urgent Field Safety Notice

Product: FreeStyle LibreLink app for Android, version 2.10.0

Reference: ADC FA1032-2023

Communication from Manufacturer

 

Dear Health Care Professional:

Thank you for being one of our valued FreeStyle LibreLink app users.

We’re pleased to inform you a new version of the FreeStyle LibreLink app for Android (2.10.1) is now available for download in the United Kingdom Google Play Store. Please encourage your patients to upgrade their FreeStyle LibreLink Android app to version 2.10.1 as soon as possible.

This new version of the FreeStyle LibreLink app (2.10.1) fixes the issue with the previous version (2.10.0) and includes automatic real-time glucose readings for people who use FreeStyle Libre 2 Sensors.

Background

You recently received communication from us about an issue with the previous Android app version

2.10.0. After upgrading the app, some FreeStyle Libre 2 customers may have experienced instances where outdated glucose readings appeared as current readings during periods of signal loss. These customers may not have received signal loss alarms.

We sincerely apologise if this has caused any inconvenience.

What You Should Do

To check which app version your patient has, follow these steps:

  • Open the FreeStyle LibreLink app
  • Tap Menu then tap About
  • The app version will be listed on this screen under Software Full Version

If your patient has their, phone set to automatically upgrade, you may already have the new version 2.10.1. If not, use these steps to upgrade to version 2.10.1:

  • Open the Google Play Store
  • Search for FreeStyle LibreLink app
  • Tap Update

Thank you for your patience while we prepared the latest version of the app. If you need further support, please contact your Abbott sales representative or the FreeStyle customer service at 0800 170 1177. The team is available08.00 – 20.00 (Monday – Friday) excluding Bank Holidays, and 09.00 – 17.00 Saturday.

 

Sincerely,

Abbott, Diabetes Care

Privileged and Confidential © 2023 Abbott ADC-79796 v1.0

Why FreeStyle Libre Systems?
FreeStyle Portfolio
Scientific Resources & Education
FreeStyle Portal
Help & Support
Abbott

The sensor housing, FreeStyle Libre, and related brand marks are marks of Abbott. Other trademarks are the property of their respective owners. No use of any Abbott trademark, trade name, or trade dress in this site may be made without the prior written authorisation of Abbott Laboratories, except to identify the product or services of the company.

This website and the information contained herein is intended for use by residents of the UK. The product images are for illustrative purposes only.

©️ 2024 Abbott Laboratories Limited. All rights reserved.

Registered Number: 329102 England. Registered Office: Abbott House, Vanwall Business Park, Vanwall Road, Maidenhead, Berkshire, SL6 4XE

Do you want to leave this page?

The "Yes" link below will take you to a website other than Abbott Laboratories. Links to other websites are not under the control of Abbott Laboratories, and Abbott Laboratories is not responsible for the content of such websites or any link contained in such websites. Abbott Laboratories is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Abbott Laboratories of the site.

Do you want to leave this page?

This website is only for medical professionals who live and practice in the UK.

If you're a healthcare professional located in a different country, please select your country's website from the list of our global sites or contact your local Abbott representative for correct information about the products available in your country.

If you're not a healthcare profressional, click here to go to the FreeStyle Libre consumer website for the UK.