A69

Patients did not receive an error message

First, patients should check that they've activated the sensor correctly by following this video guide:

How To Apply and start sensor FreeStyle Libre 2 Plus sensor video

Next, make sure that their phone is within 20ft of them at all times.

If they're still experiencing this issue after following these steps, please ask your patient to complete our Online Sensor Support Form or get in touch.

Your patient can contact customer services
ADChelpuk@abbott.com or call us on 0800 170 1177

Opening Times: 8am – 8pm Monday – Friday; 9am – 5pm Saturday (excluding Bank Holidays)