A68

Patients did not receive Signal Loss Alarm

First, patients should check that they've set up the alarms correctly on both the FreeStyle LibreLink app* and their smartphone by following this video guide:

How to use alarms with the FreeStyle LibreLink app video

Next, make sure that their phone is within 20ft of them at all times.

If they're still experiencing this issue after following these steps, please ask your patient to complete our Online Sensor Support Form or get in touch.

Your patient can contact customer services
ADChelpuk@abbott.com or call us on 0800 170 1177

Opening Times: 8am – 8pm Monday – Friday; 9am – 5pm Saturday (excluding Bank Holidays)

*The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check the website for more information about device compatibility before using the app. Use of FreeStyle LibreLink may require registration with LibreView.