A67
Patients received a Signal Loss Alarm
If your patient receives the signal loss alarm, they should follow these steps to reconnect their sensor:
- Keep their smartphone in range 20 feet of them, unobstructed
- Scan the sensor
- Try turning Bluetooth OFF then ON again
- Try turning your phone OFF then ON again
If the Signal Loss Alarm persists after following these steps, please ask your patient to complete our Online Sensor Support Form or get in touch.
Your patient can contact customer services
ADChelpuk@abbott.com or call us on 0800 170 1177
Opening Times: 8am – 8pm Monday – Friday; 9am – 5pm Saturday (excluding Bank Holidays)