A66

Error Message: Sensor Error

This message means the reader or app is not yet ready to scan the sensor.

Please ask your patient to:
Tap on the sensor error message. If it says "Scan again in -- Hours", they should wait until the amount of time displayed and then check for a reading.

If "Check again in 10 Minutes" has been showing for less than 2 hours, they should wait until 2 hours have elapsed, then check for a reading.

If your patient is still seeing the error after following these steps, the sensor will need to be replaced.

Please ask your patient to complete our Online Sensor Support Form or get in touch to request a replacement sensor.

Your patient can contact customer services
ADChelpuk@abbott.com or call us on 0800 170 1177

Opening Times: 8am – 8pm Monday – Friday; 9am – 5pm Saturday (excluding Bank Holidays)