A64

Error Message: Scan Sensor

This message means the sensor could not communicate with the reader, app or smartphone.

Please ask your patient to:

1. Check the Apple App Store or Google Play to ensure they have the most recent version. If necessary, they should update to the latest version.

2. Try scanning again.

• Hold the reader or smartphone against the sensor (for Apple phones, hold the top edge of the phone against the sensor; for Android phones, hold the back of the phone against the sensor)
• Remove thick clothing
• Move away from household appliances that emit electromagnetic waves (such as microwaves, Wi-Fi transmitters, baby monitors)

If your patient is still seeing the error after following these steps, the sensor will need to be replaced.

Please ask your patient to complete our Online Sensor Support Form or get in touch to request a replacement sensor.

Your patient can contact customer services
ADChelpuk@abbott.com or call us on 0800 170 1177

Opening Times: 8am – 8pm Monday – Friday; 9am – 5pm Saturday (excluding Bank Holidays)