A64

Error Message: Scan Sensor

This message means the sensor could not communicate with your reader or app.  Try scanning again.

Please ask your patient to:

1. Check the Apple App Store or Google Play to ensure they have the most recent version. If necessary, they should update to the latest version.

2. Try scanning again.

• Hold the reader or smartphone against the sensor (for Apple phones, hold the top edge of the phone against the sensor; for Android phones, hold the back of the phone against the sensor)
• Remove thick clothing
• Move away from household appliances that emit electromagnetic waves (such as microwaves, Wi-Fi transmitters, baby monitors)

If your patient is still seeing the error after following these steps, the sensor will need to be replaced.

Please also ask your patient to watch this video on scanning the sensor.