A64

Error Message: Scan Error

This message means the sensor could not communicate with your reader or app. Try scanning again.

Please ask your patient to:

• Hold the reader or smartphone against the sensor (for Apple phones, hold the top edge of the phone against the sensor; for Android phones, hold the back of the phone against the sensor)
• Remove bulky or metallic phone cases.
• Move your phone around slowly if needed. Proximity, orientation, and other factors can affect NFC performance.

If your patient is still seeing the error after following these steps, the sensor will need to be replaced.

Please ask your patient to complete our Online Sensor Support Form or get in touch to request a replacement sensor.

Your patient can contact customer services
ADChelpuk@abbott.com or call us on 0800 170 1177

Opening Times: 8am – 8pm Monday – Friday; 9am – 5pm Saturday, Sunday and Bank Holidays