Error Message: Scan again in 10 minutes

This message means the app or reader is not yet ready to scan the sensor.

Please ask your patient to wait 10 minutes and then scan again.

If your patient is still seeing the error after following these steps, the sensor will need to be replaced.

Please ask your patient to complete our Online Sensor Support Form or get in touch to request a replacement sensor.

Your patient can contact customer services
ADChelpuk@abbott.com or call us on 0800 170 1177

Opening Times: 8am – 8pm Monday – Friday; 9am – 5pm Saturday (excluding Bank Holidays)