Please check you've activated your sensor correctly

First, please check that you've activated the sensor correctly by following the video guide below:

Next, make sure that your phone is within 20ft of you at all times.

If you're still experiencing this issue after following these steps, please get in touch so we can help.

You can contact the HCP helpline via email on ADChelpuk@abbott.com or call us on 0800 032 1016

Opening Times: 8am – 8pm Monday – Friday; 9am – 5pm Saturday (excluding Bank Holidays)