A36

Error Message: Scan Time-out

This message means the sensor and app could not communicate with each other. This usually happens when the device is not close enough to the sensor when you scan.

• Hold your reader or app against the sensor (for Apple phones, hold the top edge of the phone against the sensor; for Android phones, hold the back of the phone against the sensor)
• Remove bulky or metallic phone case
• Move your phone around slowly if needed. Proximity, orientation, and other factors can affect NFC performance.

If you are still seeing the error after following these steps, the sensor will need to be replaced.