Privacy & Cookie Policy

This Privacy/Cookie policy explains how we process the personal data you provide to us on the website ( controlled by Abbott laboratory GmbH United Arab Emirates, Building 49 , office 207 , Dubai Health Care City , Dubai (“Abbott”) containing a link to this Policy (together, the "Abbott Site") and by telephone. 

Abbott processes your personal data in accordance with the principles of personal data protection, in particular the applicable local Data Protection legislation relating to data processing, files and freedoms as amended, together referred to as "the Regulation". 

This Privacy/Cookie Policy does not apply to personal data requested from you offline, on Abbott Sites that do not contain a link to this Privacy Policy, or to third-party websites to which the Abbott Site may direct you. Your use of the Abbott Site, which contains a link to this Privacy/Cookie Policy, is subject to this Policy and the Terms of Use. 

Please review this Privacy/Cookie Policy before using the Abbott Site or submitting any personal data to us.


I. Types of Data Collected

What does this Privacy and Cookie Policy mean by "personal data"? 

"Personal data" is any information relating to an identified or identifiable natural person; 'identifiable natural person' means a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity, and that are communicated and/or collected on the Abbott Site and maintained by Abbott in an accessible form. 

Personal data includes, for example, your name, postal address, e-mail and telephone number. 


What types of data is Collected Online by Abbott? 

  • Personal Data You Provide: Abbott collects personal data that you enter in the fields on the Abbott Site or that you provide to Abbott by telephone. For example, you may provide your name, mailing address, email, telephone numbers, and/or other data in order to receive information on various topics, enroll in Abbott programs, create an account, contact Abbott customer service, or respond to Abbott surveys. You may also provide Abbott with information about your health (see below II. Collection of Personal Information"). To protect the privacy of your data, do not provide Abbott with any information that is not specifically requested. 

  • Passive collection of other technical and Internet browsing data: The Abbott Site may collect information about your visits to the Abbott Site without you actively communicating such information. This information may include, for example, the type of browser software you use and its language, your operating system, your IP address, the URLs of the sites you visit before and after your visit to the Abbott Site, the Internet search that led you to the Abbott Site, the pages and advertisements you view, and the links you click on the Abbott Site. This information may be collected through different technological means such as cookies, HTML tags and pixel tags. Your browser software also automatically transmits to the Abbott Site certain information such as the URL of the site you have just visited and the version of the browser software used by your computer.


II. Collection of Personal Data

Does Abbott collect so-called "sensitive" personal data? 

Through certain Abbott Sites, Abbott collects personal data, including health-related personal data, that may be considered "sensitive" under data privacy laws in certain jurisdictions, but only with your consent. You have the right to withdraw your consent at any time. However, the withdrawal of consent does not affect the lawfulness of the processing based before its withdrawal. 

Abbott adopts the additional measures provided by local law for the processing of this information. In addition, each Abbott subsidiary or affiliate must take steps to respect local customs or social expectations regarding such information. When you provide us with confidential personal data, you agree that Abbott may collect, transmit it to identified recipients or categories of recipients, store it and process it. 


How does Abbott use the personal data I have provided? 

Abbott uses the personal data you provide to Abbott through the Abbott Site or by telephone to answer your questions, provide products or services associated with them, including useful reminders when Abbott deems it necessary for you to renew your order and provide you with satisfactory customer service, including through surveys. 

We may also use this personal data for other business purposes, such as offering you information about Abbott products or services, inviting you to participate in events about our products, or notifying you of special promotions. 

The transmission of personal data to Abbott is necessary in order for Abbott to provide you with a product or service that you have requested or to comply with European or local laws, such as those relating to the safety of products or medical devices. If you do not provide us with this personal data, Abbott will not be able to provide you with the product or service you have requested. 

How long is my personal data retained by Abbott? 

Your personal data will be retained for as long as necessary to provide you with the application, service or product you have requested, or, if applicable, for the duration of your contract with Abbott. 

In addition, in the data collected and processed for commercial purposes are kept three years after our last contact with you. 

Beyond that, the data is archived for the time required by the legal and regulatory provisions that may apply to the retention of certain data. 

At the end of the archiving, only anonymized statistical data is kept by Abbott. 

In addition, your personal health-related data is hosted by an approved/certified health data host. As such, you have the right to object to the hosting of your health data with this third-party host for a legitimate reason by making a request to the following address: However, please note that your objection to hosting your health data may deprive you of certain services and features of the products and services offered by Abbott. 

For more information, please contact your local customer service at

To what extent can I choose how Abbott collects and uses my personal data? 

You may restrict the amount and type of personal data Abbott receives about you by choosing not to provide any personal information in the forms or fields to be filled in on the Abbott Site. Some of our online services can only be provided if you provide us with correct personal data. Other areas of the Abbott Site may ask you whether or not you wish to be part of our contact list for offers, promotions and other services that may be of interest to you. 

If you have already agreed to our use of your personal information for direct marketing purposes, you may change your mind at any time by writing to us: Abbott laboratory GmbH United Arab Emirates, Building 49 , office 207 , Dubai Health Care City , Dubai or by sending an email to 

Who are the recipients of your personal data? 

On a case-by-case basis for the various purposes described in the section "How does Abbott use the personal data I have provided?" above, the recipients of your personal data are determined according to their missions and their strict authorizations to receive data. 

Depending on the case, these recipients can be: 

  • Employees of Abbott and its subsidiaries, specifically authorized and in strict compliance with their duties; 

  • Members of subcontractors and technical service providers specifically authorized and in strict compliance with their missions; 

  • Staff members of Abbott's business partners, subject to your consent; 

  • Persons entitled under authorized third parties (relevant courts, arbitrators, mediators, relevant ministries). 


Who within Abbott can access my personal data? 

Only a limited number of specifically authorized Abbott employees can access your personal data. We train our employees on the importance of privacy and how to properly and securely handle and manage customer data. 


Linking to other websites? 

Abbott's site may contain links to other websites. However, once you have used these links to leave our site, you should note that we have no control over that other site. Therefore, we cannot be responsible for the protection and privacy of the information you provide while visiting these sites and these sites are not governed by this privacy statement. You should exercise caution and be aware of the confidentiality of the data applicable to the site in question. 

How secure does Abbott provide for personal data? 

Abbott implements appropriate technical and organizational measures taking into account the state of knowledge, scope, costs, context, nature and purposes of the processing to ensure a level of security appropriate to the risks. 

However, there is always a risk that an unauthorized third party could intercept a transmission over the Internet. Please exercise caution when transmitting personal data over the Internet, including personal health-related data. In addition, the Abbott Site covered by this Privacy Policy will display an alert each time you click on a link that is not controlled by Abbott or 

subject to Abbott's Privacy Policy; it is recommended to check the privacy policies of these third-party sites before providing them with personal data. 

Is personal data transferred by Abbott to other jurisdictions? 

Abbott stores data on secure servers located in several countries across the European Union (EU) as well as on the secure server of a service provider established in Ireland certified, Amazon Ireland, which thus ensures a sufficient level of protection for data transfers from the European Union. 

In addition, and in cases where we may need to transfer your personal data outside the European Economic Area ("EEA") to third parties who do not offer the same level of protection as that imposed by the EU, in order to protect your personal data, we will only make such transfers (i) on the basis of a decision of the European Commission that authorises it or (ii) subject to Eu-approved Standard Contractual Clauses. 

Please note that Abbott has entered into data transfer agreements based on EU Standard Contractual Clauses for the transfer of your personal data from the EEA to third countries, including the United States of America. To access a copy of the EU Standard Contractual Clauses that we use to export your personal data from the EEA or to receive a copy, please contact our local customer service at


What privacy protection does Abbott provide to minors? 

Abbott does not knowingly collect or use the personal data of minors ("minor" being understood as a minor under the age of 18) on the Abbott Site. We do not knowingly let minors order our products, communicate with us or use our services. 

If you are a parent and become aware that your minor child has provided us with information, please contact us by one of the means listed below and we will do our utmost to resolve this issue together. 


What are my rights in relation to personal data collected by Abbott? 

In accordance with the Regulations, you have the following rights: 

  • The right to rectification or erasure of any erroneous or incomplete personal data that Abbott holds about you; 

  • The right to object at any time to any direct marketing activity on our part. This will appear at the bottom of any email we send you; 

  • The right to access abbott's personal data about you; 

  • The right, in certain cases, to object to the processing of your personal data for legitimate reasons; 

  • The right not to be subject to a decision based on automated processing in order to evaluate certain personal aspects of your life, including behaviour-based analyses. Please refer to the "Cookies" section of the Privacy Policy to learn more about how to exercise this right if it is specified that cookies are used. 

  • Where you have provided your personal data to us with your consent or as part of a contract, the right to the portability of that personal data to another person or, if it’s technically feasible for us to do so, to another company;

  • The right to lodge a complaint with your national data protection supervisory authority or to receive compensation for any damage you suffer; and

  • The right to withdraw your consent to Abbott's processing of your personal data without prejudice. However, the withdrawal of consent does not affect the lawfulness of the processing based before its withdrawal. 

To exercise these rights, please contact our local customer service at You can also send a letter to the following address: Abbott laboratory GmbH United Arab Emirates, Building 49 , office 207 , Dubai Health Care City , Dubai


III. Contact Details and Policy Updates

How do I contact Abbott? 

If you have any questions about the use of your data or the exercise of your rights, or if you wish to unsubscribe from future communications from a particular Abbott activity or program, please contact us by clicking on the "Contact Us" link on the Site you are browsing, or by writing to You can also send a letter to the following address: Abbott laboratory GmbH United Arab Emirates, Building 49 , office 207 , Dubai Health Care City , Dubai

In all communications to Abbott, please include the email address used for your registration (if applicable), the address of the Site or the Abbott program to which you provided personal data, and a detailed explanation of your request. 

As part of a request to exercise your rights relating to the protection of personal data, and if you contact us by e-mail, please mention the right in question in the subject of the email, such as "Request for erasure" or "Request for deletion", in the title of the e-mail. We will make every effort to respond to reasonable requests as soon as possible. 


How do I know that Abbott has updated this Policy? 

Without prejudice to your rights under applicable law, Abbott reserves the right to modify this Privacy Policy without notice to reflect technological advances, legal and regulatory developments and good business practices. 

If Abbott changes its privacy practices, an updated version of this Privacy Policy will reflect those changes and we will notify you of those changes by updating the effective date at the top of this Privacy Policy.


IV. Use of Cookies and Other Tracking Technologies

Why do Abbott Web Sites use “cookies” and other tracking technologies?

A “cookie” is a file that our webserver may send to your computer when you access an Abbott website. This file is then stored on your computer. After you have entered personal information into a form or data field on an Abbott website, Abbott may use cookies and certain other technologies to allow that Web site to “remember” your personal preferences, such as sections of that Web site that you visit frequently and, if you choose, your user ID.

Passive information collection technologies can make your use of Abbott Web Sites easier by allowing Abbott to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve Abbott Web Sites. Certain features of Abbott Web Sites may not work without use of passive information collection technologies.

You can also learn more about cookies by visiting this website is available in English, German, Spanish and French).

What types of cookies and other tracking technologies do Abbott Web Sites use?

Abbott Web Sites use “session” cookies. Session cookies are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used, for example, to improve navigation on our web sites, block visitors from providing information where inappropriate (the site "remembers" previous entries of age or country of origin that were outside the specified parameters and blocks subsequent changes) and to collect aggregated statistical information. The list of cookies that are used on the FreeStyle Libre website is available here.


Cookie Type




The JSESSIONID cookie is a unique session identifier commonly used in web applications to maintain user state across multiple requests.



This cookie pixel used to identify visitors for personalised advertising.



This cookie contains data denoting whether a cookie ID is synced with an AppNexus partner.



AdSense sends a cookie to the browser when a user visits a page that shows Google ads.



Supports Website Functionality.



Supports Website Functionality.



The uuid2 cookie contains a unique identifier that is used to track user behavior across different websites and devices.



It is used to track the user's interests and preferences and to serve them relevant ads or content.



The cookie contains a unique identifier and is used to check if the user's browser can accept third-party cookies.



Used to measure the conversion rate of ads presented to the user.



The NID cookie contains a unique identifier that is used to track user behavior across different Google services.



Registers a unique ID to keep statistics of what videos from YouTube the user has seen.



Tries to estimate the users' bandwidth on pages with integrated YouTube videos.



This cookie is used as a means of tracking your website activity to help us optimise our advertising.



This cookie is used as a means of tracking your website activity to help us optimise our advertising.



This Adobe Analytics cookie is used to identify a unique visitor.



This Adobe Analytics cookie is set and read by the JavaScript code to determine if cookies are enabled.



This Adobe Analytics cookie is used to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions.


Abbott Web Sites may use “persistent” cookies. Persistent cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., passwords), helping to determine what areas of the web site visitors find most valuable, and customising the web site based on your preferences on an ongoing basis.

Persistent cookies placed by this site on your computer may hold personally identifiable information, but only if you have registered or have otherwise consented to the retention of personally identifiable information you have provided at the site. Otherwise our site's server only knows that an unidentified visitor with your cookies has returned to the site.

Abbott Web Sites may use “web beacons” (also known as internet tags, single-pixel GIFs, clear GIFs, and invisible GIFs) A web beacon is a tiny graphic on a web page or in an e-mail message that is used to track pages viewed or messages opened. Web beacons tell the web site server information such as the IP address and browser type related to the visitor's computer.

Web beacons may be placed on online advertisements that bring people to our site and on different pages of our site. Web beacons provide us with information on how many times a page is opened and which information is consulted.


What choices do I have about Abbott’s use of cookies and other tracking technologies?

You can choose to enable or disable the use of cookies and other tracking technologies on Abbott web sites. Exactly how these choices are presented to you and the process for making such choices may vary by web site.

On some Abbott Web Sites, you may be asked to explicitly consent to the use cookies and/or other tracking technologies on that web site. Cookies that are necessary to the operation of the site and to the provision of the services you have requested will continue to function regardless of whether you have provided consent. Other types of cookies and tracking technologies will be turned off until you provide explicit consent. As a result, the functionality of the site may be reduced until you choose to provide explicit consent.

On some Abbott Web Sites, you may be provided with preference questions or boxes allowing you to indicate that you do not want that web site to use cookies or other tracking technologies that are not necessary to the operation of the site. If you choose to exercise this opt-out option, the functionality of the site may be reduced as a result.

Some Internet browsers allow you to limit or disable the use of cookies and other tracking technologies. Please refer to the information provided by your Internet browser for instructions on how to do so (generally found under a “Help” menu).

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